strategic objective
Padma Bank is aiming to focus on following important areas where special emphasis will be given althrough our journey ahead.
Excellent Customer Experience
We are committed to create environment where each interaction with our customers would turn enjoyable. Gaps in service areas will be identified through various survey and those will be addressed immediately. Skills of our employees will be developed and we will offer technology based solutions simultaneously which would broaden the service platforms for our customers.
Financial growth
Financial needs of our customers will be diligently analyzed and appropriate products will be offered to meet their requirements. We are committed to manage and help our customer to grow their wealth and on the same note, we will ensure to grow and maintain a good portfolio of the bank.
Product growth/Innovation
Our market research will continue to find out gaps in our offers for our customers. Product performance will be reviewed and lifecycles of products will be analyzed to determine launching of new products or repackaging of exiting products. By adding new values, we will add right appeal to our product shelf.
People and culture
Employee engagements in various initiatives will be enhanced with the view to align them with Bank’s vision and strategy. Performance culture will be driven strongly and a good career path will be drawn for good performers. Our efforts for improving work environment will continue and special focus will be there to let our female employees work at ease and contribute. People will be encouraged in ensuring compliance to bank’s policy and guidelines and there will be ‘Zero’ tolerance over any violation to code of conducts that the bank has announced and established.
Process re-engineering
Reviews on current work process will be conducted on a regular interval and we will come up with revised process with the view to ensure a faster service to our customers. While our effort to improve service quality will continue but at the same time we will ensure to formulate the revisions and changes within the appropriate perspective of compliance.
